Terms & Conditions
Postponement or Cancellation
If you postpone or cancel the service you have booked up to 24 hours before the booking time, you will not have to pay any charges. If you postpone or cancel within the 24 hours before the booking time, you will be liable of paying for one hour of the service booked. For longer jobs, you will be charged the value of your deposit. We reserve the right to cancel or change dates and times.
Your Packing Responsibilities
We accept no responsibility for damage or breakage to items that have not been packed properly, (Protected by adequate means). It is the customer’s responsibility to ensure that items fit in the premises, (e.g. size of sofa and size of aperture).
Arrival / Delivery Times
We will do our best to arrive within the time scale stated, however arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic, accidents, weather etc.) We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/pick up delays.
Providing parking is the responsibility of the customer. If there are restrictions eg: yellow lines, red routes, residents only etc. You must provide a permit from your local council. If this is not possible please be honest and say where the closest legal parking is available (eg: 50 yards 100 yards etc.) This may cost a little more, but is much better for you if we know in advance. If there is legal parking try to reserve a space for the van before it arrives. If there is no parking pre-arranged any parking fines received will be the responsibility of the customer, and must be paid on completion
By booking our services, you agree to the above terms & conditions.
W. Thistleton Trading as Mr Shifter Man and Van